Experience

Company: Caesars Entertainment

Position: IT Senior Engineer

Duration: November 2023 - Current

After the departure of my manager, I was promoted to a new senior role where I am responsible for maintaining IT Operations in the Jersey City Office, as well as managing Junior and Level 2 engineers in our office. I will continue to act as a lead engineer in addition to these management responsibilities and remain responsible for my level 1 and 2 tasks.

Key Accomplishments

• Instated an on-call schedule for my team that provides valuable after-hours support. While there was previously an on-call schedule, there was a bit of overlap and my changes managed to provide less overlap and more coverage.


• Programmed an automated report in Python that opens 27 different webpages one by one, to login, download the list of active users and permissions, copy the important user data to a CSV, and move both files to a folder. When all exports are finished, the folder is zipped, and uploaded to OneDrive.

Position: End User Support Admin II

Duration: July 2023 - November 2023

Promoted to a senior role within Caesars Entertainment where I will be responsible for administering larger projects, weekly audits within all systems managed by my team, as well as training and assisting build the team in addition to my prior responsibilities.

Key Accomplishments

• Created over 150 template profiles for our Neo service, audited all 450+ profiles in each of our 25 states and applied the corresponding template to each profile enabling us to pass audits.


• Created PowerShell scripts that can mass move users to and from Organizational Units in AD. I also created scripts that were used to manage Distribution Lists in Exchange. I would set some of these to run periodically to automatically add new hires to their local office DLs based on their location attribute in AD.


• Lead EUS recovery effort after a security incident. Introduced a new process for verifying users prior to providing modifications to their AD accounts.

Company: Caesars Digital Sportsbook & Casino

Position: End User Support Admin

Duration: September 2021 - July 2023

Initially brought onto William Hill, my team and I played a massive role in supporting the migration of William Hill US to the Caesars Digital Office 365 tenant. My responsibilities day to day generally include managing the Service Now queue and building and shipping new hire laptops, in addition to supporting any and every technical task in the Jersey City Office that may prevent a user from completing their job.

Key Accomplishments

• I own terminations for all accounts company wide and am responsible for a weekly audit of all terminated employees. This process has gotten me involved with many processes, specifically SOX auditing and ensuring we are compliant from the services that my team is responsible for administering.


• Pre-migration, I was tasked with prioritizing the ticket queue and worked us down from around 600 tickets to about 100. Tickets consist of things like password resets, access to services, assigning licenses, managing AD and O365 groups, and hardware requests.


• Introduced an onboarding process for Sportsbook new hires. I host a meeting scheduled with the weekly new hires and assist in logging into all their services required for day one. This process was introduced as additional security to prevent onboarding issues previously experienced.


• Onboarded over 456 users since joining the team in September 2021


• Documented processes and procedures in Knowledge Base articles for specific aspects of the role such as password resets, building devices, or instructional documentation for teammates to use as standard processes.

Company: Simulmedia Inc.

Position: IT Support Engineer Intern

Duration: June 2021 - September 2021

Assist Senior Engineers with their day-to-day activities ranging from managing user accounts within Active Directory to assisting in the setup of a desk for a user which would include any peripherals they would need while in the office. Responsible for the setup of new user MacBooks and Windows laptops as well as the management of those devices using JAMF and Active Directory respectively.

Key Accomplishments

• Completed the Corp IT Guidebook, essentially covering 5 Weekly chapters: MacOS Administration, Windows Administration, Windows Server Administration, Account Learning, and Backups.


• Managed and updated the Corp-IT Wiki Page as updates were needed. Completed about 40 Wiki Articles.


• Created a Windows Server to be used for Update Services and updated Group Policy to set the new server as the intranet update service within AWS.


• Created Instances of Windows Server 2019 within Amazon Web Services EC2 as well as encrypting and uploading all Zoom Calls from 2020 to S3 in AWS.

Company: Jefferies LLC.

Position: Desktop Engineer Intern

Duration: March 2020 - December 2020

Assist Senior Engineers with testing new and upgraded technologies (operating systems, core applications, build methods, etc). Test, troubleshoot, and create documentation for Work from Home users. Configure, Ship, and provide installation support for Windows Laptops and Thin Clients for Work from Home users.

Key Accomplishments

• Successfully enabled the entire firm to work from home at the beginning of the Covid-19 lockdown.


• Assisting in the maintain the entire “Work from Home” project as users require assistance or guidance in the usage of new devices or standards


• Led the Proof-of-Concept project where I was responsible for driving the testing and adaptation of new technologies within the firm.

Company: Wayne Mazda

Position: Sales Associate

Duration: August 2018 - February 2019

I gained experience in sales as well as boosted my customer service skills immensely. In my time at Mazda, I sold somewhere between five to ten cars a month where I would deal with pressure to finish paperwork effectively and 100% correctly as well as sell myself and the dealership to the customer. I became very confident working with customers on a more intimate level to create a comfortable environment for both the customer as well as myself.

Key Accomplishments

• At the age of 18, I was the youngest salesman in the dealership and helped Wayne Mazda maintain the title World's Largest Mazda dealership where we led the country in sales.


• Averaged just under 10 sales a month

Company: Passaic County Technical Institute

Position: Technician

Duration: September 2016 - September 2017

As a Senior in high school, I was selected to Intern for the IT Department at the school and would work about 3 hours a day during school hours. I was responsible for providing tier I technical support relating to personal computers and peripherals in classrooms and around the school.

Key Accomplishments

• Performed hardware installation, troubleshooting, and repair


• Strong working knowledge of virus removal techniques and anti-virus/spyware utilities.


• Utilized online ticketing system to keep track of issues that arise as well as urgency.